Standard Support Policy

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Category: Installation and Integration Policies

Published: Monday, 16 December 2013 16:03

Written by Kelly Storm

Hits: 1168

Standard Support Policy (SSP)

Support policies are annual agreements that provide universities with specific services. If our support policies don't cover what you need, we'll create a unique support policy for your university upon request.

Installation

We personally install version updates upon request when you purchase an SSP for your SAM software license

Training

The SSP comes with three on-site or web-based training sessions, where we teach you how to use SAM and answer any questions you may have about properly using the system.

For on-site training, we will come to your location and provide three training sessions, each three hours long, spread over a week, and scheduled to suite your specific needs

Web-based training also provides three training sessions, each three hours long, but can be spread over two weeks, again scheduled as per your convenience

Maintenance, Updates

The SSP provides you with version updates every three months

Version updates contain the latest security patches, bug fixes, and functionality upgrades compiled over the previous three months

Version updates can be downloaded and installed by your own system administrators

Extended Support Policies

Details

Category: Installation and Integration Policies

Published: Monday, 16 December 2013 15:59

Written by Kelly Storm

Hits: 1228

Extended Support Policies

The extended support policies require that an SSP first be in place, or be purchased alongside the extended support policies you require. You can combine the following *-Extended policies as well (DA/DE-SSP, A/DE/GDS-SSP, etc.)

Data-Extended (DA-SP)

Given information that may exist in your current system(s), we integrate compatible data into SAM

If there is a significant amount of information that won't integrate cleanly into SAM, a DE-SP, or Development-Extended Support Policy, may be required

Development-Extended (DE-SP)

We will extend SAM's functionality to handle any needs that are unique to your university

DE-SP is limited by development hours, so the price of a DE-SP is contingent upon how much you need, and how quickly you need it

Authentication-Extended (A-SP)

If your not using LDAP to authenticate students, staff, and administrators, and SAM's traditional authentication model isn't going to work for you, then we'll build out or integrate with your specific authentication system

Graphic-Design-Extended (GDS-SP)

Want SAM to look and feel just like your existing website(s)? Great!

With a GDS-SP, we'll put our graphic designers on the job to ensure that SAM is aesthetically compatible with your current online presence