Standard Support Policy (SSP)

Support policies are annual agreements that provide universities with specific services. If our support policies don't cover what you need, we'll create a unique support policy for your university upon request.

Installation

We personally install version updates upon request when you purchase an SSP for your SAM software license

Training

The SSP comes with three on-site or web-based training sessions, where we teach you how to use SAM and answer any questions you may have about properly using the system.

For on-site training, we will come to your location and provide three training sessions, each three hours long, spread over a week, and scheduled to suite your specific needs

Web-based training also provides three training sessions, each three hours long, but can be spread over two weeks, again scheduled as per your convenience

Maintenance, Updates

The SSP provides you with version updates every three months

Version updates contain the latest security patches, bug fixes, and functionality upgrades compiled over the previous three months

Version updates can be downloaded and installed by your own system administrators