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Study Abroad Manager (SAM) - Standard Support Policy


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Category: Installation and Integration Policies
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Standard Support Policy (SSP)

Support policies are annual agreements that provide universities with specific services. If our support policies don't cover what you need, we'll create a unique support policy for your university upon request.

Installation
We personally install version updates upon request when you purchase an SSP for your SAM software license
Training
The SSP comes with three on-site or web-based training sessions, where we teach you how to use SAM and answer any questions you may have about properly using the system.
For on-site training, we will come to your location and provide three training sessions, each three hours long, spread over a week, and scheduled to suite your specific needs
Web-based training also provides three training sessions, each three hours long, but can be spread over two weeks, again scheduled as per your convenience
Maintenance, Updates
The SSP provides you with version updates every three months
Version updates contain the latest security patches, bug fixes, and functionality upgrades compiled over the previous three months
Version updates can be downloaded and installed by your own system administrators

Help & Guides

A rich resource of Video and Written tutorials are available at Gantry-Framework.org.

A rich resource of Video and Written tutorials are available.

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About Study Abroad Manager (SAM)

SAM is a secure, web-based platform that streamlines processes for international education departments, international exchanges, faculty led study abroad programs, and risk management agencies.

SAM provides genuine flexibility in a secure, highly-usable fashion, and will help you build and manage content, forms, applications, and processes specifically for each program. SAM does more than simplify your day-to-day, it adapts to your information and processes. SAM not only streamlines your services, it allows you to digitally recreate each and every form, process, and account.

We created SAM because you shouldn't have to adapt to software - software should adapt to you. SAM does just that, and we'd love to show you how.

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